If you need assistance or have any questions about our service, we’re here to help! But before you reach out, we suggest you review the answers to our most frequently asked questions below. We’ve found that many users find the solutions they’re looking for without having to wait for a response from our team.
Frequently Asked Questions (FAQs)
1. Will my purchase auto-renew?
Yes, your purchase will auto-renew if you have taken a subscription to Strangercam Premium. If you wish to cancel your subscription, go to our custom support page and enter your payment details. You will then be able to cancel the renewal of your subscription. If you’ve purchased a Diamonds package, you will not be billed again as they are once-off purchases.
2. Can I delete my account?
Currently, you cannot delete your account because we do not store or hold any personal data. We’re continuously improving our systems, and we plan to include a profile deletion option in the future.
3. Can I be unblocked?
Once our review team at Strangercam.com has blocked a user, the decision is final and unblocks cannot be requested.
4. Can I get a refund?
We kindly request that you refer to the refund policy available on our website. This policy provides clear guidelines about the situations where we may issue a refund after a purchase.
Still Need Help?
If your question wasn’t covered above, please don’t hesitate to contact us using the form below. We strive to answer all inquiries as quickly as possible, but please allow for up to 24 hours for a response. We appreciate your patience and look forward to helping you!