{"id":8446,"date":"2021-10-06T19:55:53","date_gmt":"2021-10-06T17:55:53","guid":{"rendered":"https:\/\/strangercam.com\/?page_id=8446"},"modified":"2023-08-04T11:12:26","modified_gmt":"2023-08-04T09:12:26","slug":"contact","status":"publish","type":"page","link":"https:\/\/strangercam.com\/fr\/contact\/","title":{"rendered":"Nous contacter"},"content":{"rendered":"

Si vous avez besoin d'aide ou si vous avez des questions sur notre service, nous sommes l\u00e0 pour vous aider ! Mais avant de nous contacter, nous vous sugg\u00e9rons de consulter les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es ci-dessous. Nous avons constat\u00e9 que de nombreux utilisateurs trouvent les solutions qu'ils recherchent sans avoir \u00e0 attendre une r\u00e9ponse de notre \u00e9quipe.<\/p>\n

Foire aux questions (FAQ)<\/h2>\n

1. Mon achat sera-t-il renouvel\u00e9 automatiquement ?<\/strong><\/p>\n

Oui, votre achat sera renouvel\u00e9 automatiquement si vous avez souscrit un abonnement \u00e0 Strangercam<\/a> Premium. Si vous souhaitez r\u00e9silier votre abonnement, rendez-vous sur notre site Web. page d'assistance personnalis\u00e9e<\/a> et entrez vos donn\u00e9es de paiement. Vous pourrez alors annuler le renouvellement de votre abonnement. Si vous avez achet\u00e9 un forfait Diamants, vous ne serez pas factur\u00e9 \u00e0 nouveau car il s'agit d'un achat unique.<\/p>\n

2. Puis-je supprimer mon compte ?<\/strong><\/p>\n

Actuellement, vous ne pouvez pas supprimer votre compte car nous ne stockons ni ne conservons aucune donn\u00e9e personnelle. Nous am\u00e9liorons continuellement nos syst\u00e8mes et nous pr\u00e9voyons d'inclure une option de suppression de profil \u00e0 l'avenir.<\/p>\n

3. Puis-je \u00eatre d\u00e9bloqu\u00e9 ?<\/strong><\/p>\n

Une fois que l'\u00e9quipe de Strangercam.com a bloqu\u00e9 un utilisateur, la d\u00e9cision est d\u00e9finitive et aucun d\u00e9blocage ne peut \u00eatre demand\u00e9.<\/p>\n

4. Puis-je obtenir un remboursement ?<\/strong><\/p>\n

Nous vous prions de bien vouloir vous r\u00e9f\u00e9rer \u00e0 la politique de remboursement disponible sur notre site web<\/a>. Cette politique fournit des lignes directrices claires sur les situations dans lesquelles nous pouvons proc\u00e9der \u00e0 un remboursement apr\u00e8s un achat.<\/p>\n

Vous avez encore besoin d'aide ?<\/h3>\n

Si votre question n'a pas \u00e9t\u00e9 trait\u00e9e ci-dessus, n'h\u00e9sitez pas \u00e0 nous contacter en utilisant le formulaire ci-dessous. Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 toutes les demandes aussi rapidement que possible, mais nous vous demandons de patienter jusqu'\u00e0 24 heures pour obtenir une r\u00e9ponse. Nous appr\u00e9cions votre patience et sommes impatients de vous aider !<\/p>","protected":false},"excerpt":{"rendered":"

If you need assistance or have any questions about our service, we’re here to help! But before you reach out, we suggest you review the answers to our most frequently asked questions below. We’ve found that many users find the solutions they’re looking for without having to wait for a response from our team. 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